This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have supervisory performance accountabilities.

Individuals in these roles carry out a mix of specialist and moderately complex administrative or operational tasks that require self-development skills. They use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

The target learner for this course will possess at minimum the following traits: – Familiarity with contemporary best-practice as they relate to their current or recent professional workplace – Wanting to consolidate and extend the skills they’ve gained on the job – Willing and able to take part in a course that is workplace-based – Familiarity with, or aptitude for, online study (for the theoretical and simulated components)


This qualification will equip you with the skill to pursue the following careers:

  • Area Supervisor

  • Team Co-ordinator

  • Senior Administration Officer


Online: 52 Weeks


Staff could obtain the nationally recognised qualification after they complete the training.


  • BSBCRT411

    Apply critical thinking to work practices

  • BSBTEC404

    Use digital technologies to collaborate in a work environment

  • BSBTWK401

    Build and maintain business relationships

  • BSBWHS411

    Implement and monitor WHS policies, procedures and programs

  • BSBWRT411

    Write complex documents

  • BSBXCM401

    Apply communication strategies in the workplace

  • BSBPEF502

    Develop and use emotional intelligence

  • BSBPEF501

    Manage personal and professional development

  • BSBPEF401

    Manage personal health and wellbeing

  • BSBSUS511

    Develop workplace policy and procedures for sustainability

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Online Course Application

For individual domestic applicants, please click the below button to enrol on your online course. You will be able to access your Online Learner Account after the enrolment is finalised.

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Traineeship Application

For traineeship applicants, if you are a business employer and want to apply traineeship course for your employees, please click the below button

Traineeship Application