This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.

Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment, and relevant theoretical knowledge. They may provide technical advice and support to a team.


This is considered an entry level qualification at a general clerk level.

  • Medical Receptionist

  • Records Clerk

  • Administrative Assistant

  • Customer Service Representative

  • Medical Secretary


Online: 52 Weeks


Staff could obtain the nationally recognised qualification after they complete the training.


  • BSBPEF201

    Support personal wellbeing in the workplace

  • BSBSUS211

    Participate in sustainable work practices

  • BSBTWK301

    Use inclusive work practices

  • BSBXCM301

    Engage in workplace communication

  • BSBCRT311

    Apply critical thinking skills in a team environment

  • BSBCRT411

    Apply critical thinking to work practices

  • BSBWRT311

    Write complex documents

  • BSBTEC202

    Use digital technologies to communicate in a work environment

  • BSBTEC404

    Use digital technologies to collaborate in a work environment

  • BSBPEF301

    Organise personal work priorities

  • BSBXTW301

    Work in a team

  • BSBWHS411

    Assist with maintaining workplace safety

  • BSBTWK401

    Build and maintain business relationships

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Online Course Application

For individual domestic applicants, please click the below button to enrol on your online course. You will be able to access your Online Learner Account after the enrolment is finalised.

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Traineeship Application

For traineeship applicants, if you are a business employer and want to apply traineeship course for your employees, please click the below button

Traineeship Application