Certificate III · BSB30120
Certificate III in Business
Business · Administration · Workplace skills
- Self-Paced
- Study Online
- Nationally Recognised
- No Exams
- Adults 18+
- AQF 3
- Job-Ready Skills
- Pathway to Diploma
- No Placement
About this course
The Certificate III in Business is the entry qualification for the business world. Students learn to communicate in a workplace, work safely and inclusively, use business software, produce documents and spreadsheets, and deliver customer service. Learning is built around routine business tasks that students will meet in any first job.
What you’ll study
13 units
As set out in the Shafston Training and Assessment Strategy.
| BSBCRT311 | Apply critical thinking skills in a team environment | Core |
|---|---|---|
| BSBPEF201 | Support personal wellbeing in the workplace | Core |
| BSBSUS211 | Participate in sustainable work practices | Core |
| BSBTWK301 | Use inclusive work practices | Core |
| BSBWHS311 | Assist with maintaining workplace safety | Core |
| BSBXCM301 | Engage in workplace communication | Core |
| BSBTEC201 | Use business software applications | Elective |
| BSBPEF301 | Organise personal work priorities | Elective |
| BSBPEF302 | Develop self-awareness | Elective |
| BSBOPS304 | Deliver and monitor a service to customers | Elective |
| BSBOPS305 | Process customer complaints | Elective |
| BSBTEC301 | Design and produce business documents | Elective |
| BSBTEC302 | Design and produce spreadsheets | Elective |
Entry requirements
- No formal entry requirements are set for this qualification.
- Aged 18 or over.
- A Unique Student Identifier (USI).
Assessment and where it leads
- Assessment
- Competency based. Knowledge questions, practical tasks, business documents and spreadsheets, customer service role plays and short projects, submitted through the Learning Management System. Students who are not yet competent receive feedback and another attempt.
- Further study
- Certificate IV in Business, Certificate IV in Marketing and Communication, Diploma of Business.
- Career outcomes
- Administration officer, customer service representative, receptionist, office junior, data entry operator.
How to apply
- Check the entry requirements.
- Submit the online application.
Also available as
National qualification details: training.gov.au, BSB30120 Release 2.